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Shipping & Returns

Shipping Policy

The maker does the best she can with providing the most affordable and accommodating shipping available. If you would like a specific type of shipping, please let the maker know and she will do her best to accommodate. She typically does standard shipping within the United States, which takes two to five days to arrive to the customer. If the order is shipped close to a holiday, the shipping may be slightly delayed. 

Return & Exchange Policy

mourningsmith does not accept returns or exchanges. All sales are final. If an item needs to be resized or fixed, please see the sections below for more details. 

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Custom orders may be placed either with the online form or by email. The artist typically responds to custom order requests within 24 hours during regular business days. Please note that inquiries submitted after 1pm on Friday may not receive a response until the following Monday.​ To begin the process, certain details about the piece—such as size, style, materials, and any design preferences—will be required. This can be discussed online, over the phone, over email, or in person (if you are local to Kansas City). Following the discussion of design details, a cost estimate will be provided. A 50% deposit is due upfront before the piece can be started.

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message the maker

The online store is updated regularly with new pieces. If you’re interested in an item that isn’t available in your size, please feel free to reach out via email to inquire about the possibility of a custom version. Each product listing will indicate whether the item is made to order or ready to ship. For made-to-order pieces, the estimated production and shipping timeline will be provided in the item description. If you have any additional questions, don’t hesitate to get in touch—the artist is happy to assist and will respond to the best of her ability.

This form is for general questions and inquiries only.


For custom pieces, repairs, or re-design inquiries, please use the Custom Order Form. Please provide your general question or inquiry below. You can expect to hear back within 48 hours unless otherwise communicated. Your info is treated as Personally Identifiable Information (PII) meaning it is protected by two layers of security. It will never be shared, sold, or used for any purpose beyond communication related to your jewelry.

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